Privacy policy

Effective Date: March 6, 2025

At Happenstence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, make a purchase, or sign up for marketing updates, including SMS communications.

Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Information You Provide

We collect information you provide directly to us, including but not limited to:

  • Name
  • Email address
  • Phone number (optional)
  • Billing and shipping address
  • Payment information
  • Order details

Information Collected Automatically

When you visit our website, we automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device identifiers
  • Cookies and tracking technologies (see Cookies & Tracking Technologies section)

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing & Customer Support: To fulfill purchases, provide customer service, and send order confirmations, shipping updates, and tracking details.
  • Marketing & Promotions (Including SMS Marketing): If you provide your phone number, we may use it to send occasional promotional offers, discounts, and updates via SMS or email. You can opt out of SMS marketing at any time by replying STOP.
  • Website Improvement & Personalization: To analyze visitor behavior, enhance user experience, and offer personalized recommendations.
  • Legal & Security: To protect against fraud, unauthorized transactions, and comply with applicable laws and regulations.

How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share your information in the following ways:

  • With Third-Party Service Providers: We work with trusted partners to process payments, fulfill orders, and send marketing communications.
  • With Shipping & Logistics Partners: Your information may be shared with carriers to provide real-time shipping updates.
  • For Legal Compliance: If required by law or to protect our business, we may disclose your information in response to legal requests, on a discretionary basis.

SMS Marketing & Communications

By providing your phone number, you consent to receive marketing messages, special offers, and order-related updates via SMS.

  • Standard message and data rates may apply.
  • You can opt out at any time by replying STOP to any text message.
  • Opting out of marketing messages will not affect essential order and shipping updates.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie settings in your browser at any time.

Your Rights & Choices

  • Opt-Out of Marketing Emails & SMS: Click "Unsubscribe" in an email or reply "STOP" to SMS messages.
  • Access & Update Your Information: Contact us to update or request deletion of your personal data.
  • Disable Cookies: Adjust your browser settings to reject tracking cookies.

Security & Data Retention

We implement industry-standard security measures to protect your data. We retain personal information as needed to fulfill the purposes outlined in this policy or comply with legal requirements.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this policy or how your data is used, please contact us:

Email: Howdy@happenstence.com