Privacy policy

Effective Date: June 15, 2026

At Happenstence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, make a purchase, or sign up for marketing updates, including SMS communications.

Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Information You Provide

We collect information you provide directly to us, including but not limited to:

  • Name
  • Email address
  • Phone number (optional)
  • Billing and shipping address
  • Payment information
  • Order details

Information Collected Automatically

When you visit our website, we automatically collect certain information, such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device identifiers
  • Cookies and tracking technologies (see Cookies & Tracking Technologies section)

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing & Customer Support: To fulfill purchases, provide customer service, and send order confirmations, shipping updates, and tracking details.
  • Marketing & Promotions (Including SMS Marketing): If you have opted in to SMS or email marketing, we may use your contact information to send promotional offers, discounts, and updates. You can opt out at any time by replying STOP to a text or clicking unsubscribe in an email.
  • Website Improvement & Personalization: To analyze visitor behavior, enhance user experience, and offer personalized recommendations.
  • Legal & Security: To protect against fraud, unauthorized transactions, and comply with applicable laws and regulations.

How We Share Your Information

We do not sell, trade, or rent your personal data. However, we may share your information in the following ways:

  • With Third-Party Service Providers: We work with trusted partners to process payments, fulfill orders, and send marketing communications.
  • With Shipping & Logistics Partners: Your information may be shared with carriers to provide real-time shipping updates.
  • For Legal Compliance: If required by law or to protect our business, we may disclose your information in response to legal requests, on a discretionary basis.

Subscription Billing Data

If you subscribe to a recurring product plan, we collect and retain your billing information to process renewal payments on your selected schedule. Your payment details are processed by our third-party payment processor and are not stored on our servers. You may update or remove your payment method at any time through your account. For full details on how subscription orders are managed, please see our Subscription Policy.

SMS Marketing & Communications

Providing your phone number at checkout does not automatically enroll you in SMS marketing. SMS marketing requires a separate, voluntary opt-in. If you have opted in to SMS marketing, you consent to receive promotional messages, special offers, and order-related updates via text message.

  • Standard message and data rates may apply.
  • You can opt out at any time by replying STOP to any text message.
  • Opting out of marketing messages will not affect essential order and shipping updates.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie settings in your browser at any time.

Your Rights & Choices

  • Opt-Out of Marketing Emails & SMS: Click "Unsubscribe" in an email or reply "STOP" to SMS messages.
  • Access & Update Your Information: Contact us to update or request deletion of your personal data.
  • Disable Cookies: Adjust your browser settings to reject tracking cookies.

Security & Data Retention

We implement industry-standard security measures to protect your data. We retain personal information for the following periods:

  • Order and account data: Retained for a minimum of 7 years to comply with applicable tax, accounting, and legal requirements.
  • Marketing consent records (email and SMS opt-ins): Retained until you opt out or request deletion.
  • Technical and browsing data: Retained for up to 24 months for analytics and security purposes.

You may request access to or deletion of your personal data at any time by contacting us at Howdy@happenstence.com.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this policy or how your data is used, please contact us:

Email: Howdy@happenstence.com