Refund policy

Effective Date: June 15, 2026

At Happenstence, we are committed to your complete satisfaction. We stand behind the quality of our products with a 100% Satisfaction Guarantee to ensure your confidence when shopping with us. Below are the details of our return and satisfaction policies.

Non-Supplement Products

  • Eligibility: Non-supplement products can be returned within 30 days of purchase, no questions asked.
  • Condition: Products must be in their original condition and packaging to qualify for a refund or exchange.
  • Refund Options: Customers may choose a full refund or an exchange.
  • Shipping: Customers are responsible for return shipping costs.

Supplements: 30-Day Happiness Guarantee

We are confident in the quality and effectiveness of our supplements. If you are not completely satisfied with your purchase, we offer a 30-day happiness guarantee:

  • Store Credit Option:

    • If you are not satisfied with your supplement purchase, you may request store credit equal to the product's value within 30 days of purchase.
    • Store credit can be applied to future purchases on our website.

  • Eligibility:

    • Claims must be made within the 30-day happiness guarantee window.
    • Products do not need to be returned for store credit.

Damaged or Defective Items

  • Eligibility: If any product arrives damaged or defective, please contact us immediately through our contact form or at Howdy@happenstence.com.
  • Resolution Options: We will provide a replacement, exchange, or refund based on the issue.

Subscription Plans and Renewals

Subscription renewal orders are covered by our 30-day happiness guarantee. If you are not satisfied with a renewal order, contact us within 30 days of the charge for store credit equal to the order value — no return required.

For full details on managing, pausing, or canceling a subscription, please refer to our Subscription Policy.

How to Initiate a Return or Store Credit Request

To initiate a return or request store credit for a supplement purchase, please follow these steps:

  1. Contact Us: Email us at Howdy@happenstence.com or use our contact form.
  2. Provide Details: Include your order number and a brief description of the issue.
  3. Follow Instructions: We will provide return instructions or issue store credit, depending on your request.
  • Shipping: Customers are responsible for return shipping costs. There are no restocking fees.

100% Satisfaction Guarantee

Your trust is important to us. We proudly offer a 100% Satisfaction Guarantee on all our products. Look for the trust badge on our site as a symbol of our commitment to your satisfaction.